Credit Memo Against Return Material Authorization (RMA) Generated With Inflated Amount In Case Of GST Taxes (Doc ID 2915249.1)

Last updated on MARCH 12, 2024

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Credit memo (CM) against RMA order generated with wrong amount as compared to Accounts Receivables (AR) Transaction with GST Taxes.

EXPECTED BEHAVIOR
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The correct amount should be generated for CM of RMA, so that system should nullify the AR transaction as per CM.

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Order Management -> Orders  and create RMA order against a Sales Order. (SO)
2. Go to tools -> India Tax Details and verify GST Taxes should be populated as per SO.
3. Ship confirm the RMA Order .
4. Go to Receivables Responsibility -> View -> Submit Request -> Autoinvoice import request
5. Verify the CM generated in system. Either the tax amount is lower or higher than AR transaction Tax amount .
6. Due to this difference, AR Transaction is not getting knocked off even after full quantity return of order Items (due to exchange rate difference).

Cause

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