PAAGPPRW: A Seller Facilitated Orders (SFO) Agreement is Stuck in Workflow when an Invalid Email Address was Used for the Funding Approver. (Doc ID 2915777.1)

Last updated on DECEMBER 15, 2022

Applies to:

Symptoms

The Seller Facilitated Orders (SFO) preparer used an invalid email address for the Funding Approver and sent it for approval.
The funding approver did not get the notification request for approval on the SFO agreement resulting in the SFO agreement being stuck in workflow.

This issue is similar to any workflow notification that would be routed to an incorrect/invalid user or fails do to an incorrect attribute.

Steps to Reproduce
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1. Log into a Projects responsibility
2. Navigate to Billing > Agreements
3. Look up existing Agreement with Projects Agreement Workflow enabled
4. Update Funding
5. Enter email address with an incorrect value
6. Workflow ends in error.

Changes

Cause

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