My Oracle Support Banner

G-INV User Is Not Able To View Approver Notes After Approvals For The IGT Purchase Order (Doc ID 2917947.1)

Last updated on SEPTEMBER 02, 2024

Applies to:

Oracle Purchasing - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.9 version, Approvals - Req, PO

ACTUAL BEHAVIOR

G-INV User is not able to view approver notes after approvals for the IGT Purchase Order

User is not able to view approver notes after funding and Program Official provide approvals for the IGT Purchase Order.
Approver enters the response comments in Note field for the WF Notification and approve the PO.
But the preparer, do not see the Notes in PO Action History.

EXPECTED BEHAVIOR

The Details entered in Response Notes should be shown in Approval Notification.

STEPS

The issue can be reproduced at will with the following steps:
1. Create Document.
2. Submit for Approvals.
3. Approver enters the Response Note and Approve the document.
4. But response Note is not shown in Action History.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.