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HRMS Document Of Records Are Missing After Approval (Doc ID 2918215.1)

Last updated on FEBRUARY 02, 2023

Applies to:

Oracle Self-Service Human Resources - Version 12.2 HRMS RUP10 and later
Information in this document applies to any platform.

Symptoms

Actual Behavior
When submitting Documents of Record (DOR) from the 'Documents of Record for person' Self Service page
After approval of DOR,
  - Approval Notification Email is sent
  - But the DOR never appears in Documents of Record page
  - In Workflow Administrator panel - Transaction still shows as Active

Expected Behavior:
Workflow should complete - as approvals have been carried out

Steps to Reproduce:
The issue can be reproduced at will with the following steps:
1. Navigate to Employee Self Service > Documents of Record
2. Submit DOR - sends into workflow for approval
3. Confirm manager received the email, and has approved workflow
4. Navigate back to Documents of Record page
  - Item is NOT visible
  - In Workflow Administrator panel - Transaction still shows as Active

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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