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Bursting Program Email Delivery Fails With 'SMTP: got response code 554, with response: 554 5.2.252 SendAsDenied; <email id> not allowed to send as <email id>' (Doc ID 2923729.1)

Last updated on JULY 08, 2024

Applies to:

BI Publisher (formerly XML Publisher) - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.10 version

Bursting program fails to deliver email address through Office365 SMTP server, when different email
account is used than the one set in xdodelivery.cfg file, to send the email messages.


Following error seen in bursting program log file.

 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1.  Set an email userid and password in xdodelivery.cfg file for TLS entry.
2.  Use different email account in bursting control file for 'FROM' attribute.
3.  Execute bursting report and report fails to deliver the email.
4.  Above mentioned error appears in bursting program log file.



Changes

 Different email user accounts are used in xdodelivery.cfg file and bursting control file.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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