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Advanced Collections: Total Amount In Open Lines Form Does Not Match With Amout of Selected Transactions (Doc ID 2924574.1)

Last updated on FEBRUARY 05, 2023

Applies to:

Oracle Advanced Collections - Version 12.1 and later
Information in this document applies to any platform.

Symptoms

When querying the transactions in the Open Lines form, the total amount does not match with the amount of the selected transactions. The case is related to transactions with installments.

Responsibility: Collections Agent
Navigation: Collections
1. Query the Account in question
2. Click on Transactions tab.  The information is correctly displayed
3. Go to Open Lines form (Account Tab > View Open Lines Listing)
4. Select all records
5. The total shown in the upper right side of the form does not match with the total for Selected Transactions at the bottom of the form.
    For transactions with installments, not all records are summarized.

 

Changes

 None

Cause

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In this Document
Symptoms
Changes
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
References


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