Advanced Collections: Total Amount In Open Lines Form Does Not Match With Amout of Selected Transactions
(Doc ID 2924574.1)
Last updated on MAY 20, 2024
Applies to:
Oracle Advanced Collections - Version 12.1 and later Information in this document applies to any platform.
Symptoms
When querying the transactions in the Open Lines form, the total amount does not match with the amount of the selected transactions. The case is related to transactions with installments.
Responsibility: Collections Agent Navigation: Collections 1. Query the Account in question 2. Click on Transactions tab. The information is correctly displayed 3. Go to Open Lines form (Account Tab > View Open Lines Listing) 4. Select all records 5. The total shown in the upper right side of the form does not match with the total for Selected Transactions at the bottom of the form. For transactions with installments, not all records are summarized.
Changes
None
Cause
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