A Dispute Using Credit Specific Lines+Tax Calculates Wrong Amount for Invoices With Inclusive Tax (Doc ID 2925219.1)

Last updated on AUGUST 06, 2024

Applies to:

Symptoms

When creating a dispute from Advanced Collections, and using the 'Specific Lines + Tax' option, the resulting credit memo calculates incorrect amounts for invoices with inclusive tax.

Example:

Invoice = $115
- invoice contains two lines.  Each line is 57.15 ($50 + 7.15 in inclusive tax)

When one specific line of the invoice is disputed, the resulting credit memo is created for $50, when it should be created for $57.15.  The issue only occur when the invoice has inclusive tax.

Steps to Reproduce:

Responsibility: Collections Agent
Navigation: Collections

1. Query an invoice that has inclusive tax and multiple lines.
2. Create a dispute using the 'Specific Lines + Tax' option, dispute one specific line.
3. Complete the credit memo workflow, and create the credit memo.  Note that the resulting credit memo does not have the expected tax credited in relation the line that was disputed.

Cause

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