Approver Not Able to View Comments After Using 'Save For Later' Functionality Entered by Previous Approver (Doc ID 2925721.1)

Last updated on FEBRUARY 03, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR

Observed that in the worklist notification page when previous approver entered the comment using the Update Action link--> Save for Later button, then the next approver is not able to see the comments in the action history section

EXPECTED BEHAVIOR

Expected that in the worklist notification page when previous approver entered the comment using the Update Action link--> Save for Later button, then the next approver should able to see the comments in the action history section


STEPS

The issue can be reproduced at will with the following steps:

1. Login to Application as Approver

2. Click on the notification pending for Approval

3. In the launched Page, Click Update action and Update the data and Click on Next button 

4. Enter the comments and click on "Save For Later" button

5. Now Click Ok for confirmation

6. Now Approver will able to see the Save for later notification

7. Click on that notification link and click on update action again

7. Now approver will be able to see the comments entered previously

8. Now Submit the transaction

9. Now login as Next level approver, click on notification

10. In the launched page it is observed that, comments are not shown in action history entered by previous approver.

Changes

Cause

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