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Performance Issue - Getting Failure Of Web Server Bridge Page On Asset Costs Page (Doc ID 2926064.1)

Last updated on FEBRUARY 27, 2023

Applies to:

Oracle Enterprise Asset Management - Version 12.2 and later
Oracle Cost Management - Version 12.2 and later
Information in this document applies to any platform.


On EAM - Oracle Enterprise Asset Management, 12.2.10 version, COST

Getting the following error after a few minutes of waiting on view Asset Costs including child assets:

Failure of Web Server bridge:

No backend server available for connection: timed out after 10 seconds or idempotent set to OFF or method not idempotent.

The issue can be reproduced at will with the following steps:
1. [R] Maintenance Super User
2. [N] Assets tab > Asset Simple Search
3. Query and select an asset number
4. select View: Costs
5. Enter a few months back starting period
6. Tick the Include Child Assets
7. Click Go.




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