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Why Does the Related Items Window Auto Populate Successfully for the First Line but Does Not Auto Populate the Related Item for the Second Line? (Doc ID 2936035.1)

Last updated on MARCH 17, 2023

Applies to:

Oracle Order Management - Version 12.2.6 and later
Information in this document applies to any platform.


Why does the Related Items window auto populate the first line but does not auto populate for the second line?

Service Items:
Shp123 > Shippable Item
Ret123 > Returnable Item 
Core123 > Core Item

Example shown below:

Line 1.1
>>> When one enters the first order line, enter item (Shp)123
> Tab out > Qty 1 > Tab Out > Observe: Related Item Popup Window shows Related Item (Ret)123 > select related item > OK

Line 2.1
>>> Observe: Line 2.1 auto populated the Returnable Item (RED) (Ret123 > Tab Out > Qty 1 > Tab Out > Observe:Related Item Popup Window does not automatically Populate

Expectation is that the Related Item Popup Window should automatically popup.  But instead, one must manually select the 'Related Item Button' then the auto popup window shows related item (Core)123  



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