Credit Card Information from Service Request is Not Populating on Order Management Line if CVV Code is Not Entered (Doc ID 2936528.1)

Last updated on MARCH 30, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
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The service request credit card details are not passed to the Order Management sales order line if CVV field is not populated.

STEPS
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(R) Service Responsibility
(N) Create Service Request > Populate mandatory fields and save
 - Create Charge Actual Line and add the credit card information on th e'Bill To' tab
 - Submit the charge line
(R) Order Management Responsibility
(N) Orders, Returns > Sales Order
 - Query the Order created from the submitted charge line
 - Lines Tab->Actions-> Payments, observe  that the credit card details are not present

Changes

Cause

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