Credit Card Information from Service Request is Not Populating on Order Management Line if CVV Code is Not Entered
(Doc ID 2936528.1)
Last updated on MARCH 30, 2023
Applies to:
Oracle Teleservice - Version 12.2.10 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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The service request credit card details are not passed to the Order Management sales order line if CVV field is not populated.
STEPS
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(R) Service Responsibility
(N) Create Service Request > Populate mandatory fields and save
- Create Charge Actual Line and add the credit card information on th e'Bill To' tab
- Submit the charge line
(R) Order Management Responsibility
(N) Orders, Returns > Sales Order
- Query the Order created from the submitted charge line
- Lines Tab->Actions-> Payments, observe that the credit card details are not present
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |