Performance Issue When Using the Advanced Search and Searching for the Covered Level 'Serial Number'
(Doc ID 2937334.1)
Last updated on MARCH 23, 2023
Applies to:
Oracle Service Contracts - Version 12.2.1 to 12.2.12 [Release 12.2]Information in this document applies to any platform.
Symptoms
When using the Advanced Search HTML page and searching by the Serial Number in the Covered Level section, it take about a minute to return the data. This search should happen in a few seconds.
STEPS
1. Using a Service Contracts responsibility, navigate: Contract Administration > Contract Search
2. Click on the "Advanced Search" button.
3. Enter a Serial Number in the "Covered Level" section.
4. Click the Go button.
5. It takes 40 to 60 seconds to bring back the desired contract(s).
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |