WSH_OTM_SHIPMENT_ERROR Delivery Stuck & Not Allowed To Unassign From TRIP or SHIP CONFIRM (Doc ID 2940136.1)

Last updated on APRIL 04, 2023

Applies to:

Symptoms

Delivery stuck & not allowed to unassign from TRIP or SHIP CONFIRM

Find 11 Deliveries assigned to a single Trip# xxxxx
 


ERROR
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 WSH_OTM_SHIPMENT_ERROR An error occurred while processing the interface data from OTM. Please update and reprocess the records using the Interface Message Corrections Form to close the exception.




STEPS
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The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User > Shipping
2. Navigate: Shipping Transactions form > try to progress the Deliveries
3. See error: WSH_OTM_SHIPMENT_ERROR An error occurred while processing the interface data from OTM. Please update and reprocess the records using the Interface Message Corrections Form to close the exception.

Cause

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