ECC Orders Dashboard - Getting Blank Page While Clicked On Release Hold Option (Doc ID 2940319.1)

Last updated on APRIL 05, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Open the Orders dashboard and click on release hold in any of the order header or order line with holds
Pop up coming as blank page.

EXPECTED BEHAVIOR
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Hold should be released

STEPS
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The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management, HTML User Interface
2. Navigate: Command Center > Orders Dashboard
3. Unable to release holds in OA HTML pages, unable to view Order or Line,
unable to update orders, unable to launch Order Organizer.
All actions show blank pages are displaying always. Even logs are not displaying
in the OA page. The user sessions are becoming inactive within
fraction of seconds after performing any action.

Changes

Cause

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