HTML Charges - Unable To Use The Save And Add Another to Add A New Charge Line (Doc ID 2941110.1)

Last updated on APRIL 11, 2023

Applies to:

Symptoms

 ACTUAL BEHAVIOR
------------------------
When trying to use "Save and Add Another"  on the Charges and Service Logistics page, the charge line is created successfully but a new charge line is not created.

STEPS
-----------------------
Customer Support>Agent Dashboard>
Create a Service Request
Action >Charges and Logistics
Go to the Actual Section

1) (R) Customer Support Specialist
2) (N) Home > Agent Dashboard
3) Create a Service Request
4) Select Actions> 'Charges and Service Logistics' from the drop down
5) Create a New Charge Line and click on 'Save and Add Another'
6) The original charge line is saved but a new charge line does not get created

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.