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R12:AP: Error "JBO-26000: A Generic exception occurred during loading Customizations" in Payment Format Configuration (Doc ID 2944937.1)

Last updated on APRIL 27, 2023

Applies to:

Oracle Payables - Version 12.2.4 and later
Information in this document applies to any platform.


When attempting to setup a payment format,
the following error occurs.

Error Page
Exception Details.
 oracle.apps.fnd.framework.OAException: oracle.jbo.PersistenceException: JBO-26000: A Generic exception occurred during loading Customizations.
at oracle.apps.fnd.framework.OAException.wrapperException(
... Invalid UTF-8 encoding.
at oracle.xml.parser.v2.XMLUTF8Reader.checkUTF8Byte(
at oracle.xml.parser.v2.XMLUTF8Reader.readUTF8Char(

The issue can be reproduced at will with the following steps:

1. Responsibility: Public Sector Payables Manager
2. Path: Setup > Payment > Payment Administrator > Formats
3. Click on Go To Task icon and select Type: Disbursement Payment Instruction
4. Click on Create button


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