Old Sales Orders Headers in Closed Status, but Order Lines Still Showing as Booked Even after Invoicing
(Doc ID 2945336.1)
Last updated on APRIL 27, 2023
Applies to:
Oracle Order Management - Version 12.2.6 and laterInformation in this document applies to any platform.
Symptoms
Order Status Closed but Line still Showing Booked after invoicing.
EXPECTED BEHAVIOR
-----------------------
Need to close this very old order that is still showing as Booked.
STEPS
-----------------------
1. Responsibility: Order Management Super User
2. Order Organizer > Query Sales Order nnnn348
3. Header: Closed Created: 09-DEC-14 > Booked: 05-MAR-15_16 > OPEN Flag = N > Booked Flag = Y > Cancelled Flag = N
Header WF: No workflow
4. Lines 1.1 through 11.1 show Line Status = BOOKED > (exception for Line 6.1 is Cancelled) >>> Observe: Lines shows Open Flag = N and Cancelled Flag = N
Line Workflow: No Line Workflow Activity found.
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |