Service Request Extended Attributes :Changes Made To Values Entered In Attributes Fields Cannot Be Saved (Doc ID 2945921.1)

Last updated on MAY 02, 2023

Applies to:

Symptoms

Extended Attributes - values entered in attributes fields cannot be removed .Once user enters values for fields like the email address and notes in the respective fields, and later remove them, again re-query the Service Request (SR), the email address and notes still show up. It allows users to remove/delete the values save it, but when we re-query the SR it shows up. It's not saving after users remove the values.


STEPS
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The issue can be reproduced at will with the following steps:
1. Login with Service Responsibility
2. Navigate to Customer Management>Contact Center form
3. Search By Service Request Number
4.In Service Request Tab Click Attributes Button
5.In Service Request Attributes page remove values for  example  email address and Notes and save
6. Re query service request

Changes

Cause

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