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INTERFACE TRIP STOP FAILING WITH TAX ERROR: 'THE SYSTEM CANNOT FIND TAX INFORMATION FOR TAX REGIME XXXXX and TAX XXXXX - PLEASE CONTACT YOUR TAX MANAGER' (Doc ID 2946372.1)

Last updated on MAY 02, 2023

Applies to:

Oracle Order Management - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

When attempting to Interface Trip Stop program, observe that the
tax_date is incorrect  and the following error occurs.   In addition,
the schedule_ship_date, scheduled_arrival_date are also incorrect
on the sales order lines.

ERROR
-----------------------
The system cannot find tax information for tax regime XXXXXX and tax XXXXXX. Please contact your tax manager.


STEPS
-----------------------
1. Order Management Super User responsibility
2. Submit Interface Trip Stop program
3. Error >  Cannot find tax regime xxxxxx and tax xxxxxx
4. Schedule Ship Date and Scheduled Arrival Date are also incorrect.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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