Claim Screen Doesn't Show Progress In Browser When Click Associate Button Or Click The Go Button In Accrual (Doc ID 2947139.1)

Last updated on MAY 05, 2023

Applies to:

Symptoms

On : 12.2.10 version,

ACTUAL BEHAVIOR
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Claim screen doesn't show progress when click Associate button or hit the Go button in Accrual. When user creates a claim and go to accrual search section then enter the search criteria and hit Go button, the screen doesn't show any progress (like spinning/loading) but after 30 second it shows the results.

Same thing is happening with Associate button or Remove icon when tries to remove associated earnings.


STEPS
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The issue can be reproduced at will with the following steps:
Case 1. Trade Management User > Claim > Create Claim > Accrual Search > key search criteria > Click Go button
Case 2. Trade Management User > Claim > Create Claim > Accrual Search > key search criteria > Select offer code > Enter amount > Click Associate button
Case 3. Trade Management User > Claim > Create Claim > Accrual Search > key search criteria > Select offer code > Enter amount > Click Associate button > Click on Remove Icon in "Associated Accrual Details"

Changes

Upgrade from 12.1.3 to 12.2.x

Cause

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