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R12: OIE: Unexpected Error When Trying To Add Employee As Meal Attendee; System Locks Up. (Doc ID 2947389.1)

Last updated on MAY 07, 2023

Applies to:

Oracle Internet Expenses - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

When creating an expense for a group meal, the user clicks on the green plus icon to add an employee. After clicking the icon, an error page is displayed with the 'You have encountered an unexpected error. Please contact your system administrator for assistance' message. Even with FND:Diagnostics enabled, it is not possible to click the hyperlink for more details.

In addition, after this error occurs, the expense report form locks up and it is not possible to navigate away from the form or back to the Home page. The only option is to close the tab and log in again.

Steps to Reproduce:

  1. Navigate from an OIE Responsibility, and create an Expense report
  2. Process the expense report through Cash and Other Expenses
  3. Navigate to the Attendee and Recipient Details section
  4. Click the Green Plus icon by Employee Name

Cause

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In this Document
Symptoms
Cause
Solution


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