HTTP Response 503 Service Unavailable Error While Doing Punchout to Supplier (Doc ID 2952153.1)

Last updated on JUNE 26, 2023

Applies to:

Symptoms

When attempting to do supplier punchout, the following error occurs.

encountered while receiving response
Proxy Host: null
Proxy Port: -1
CA Certification File Location: /appl/apps/tech_st/10.1.2/sysman/config/b64InternetCertificate.txt

at oracle.apps.icx.punchout.processors.HttpPostProcessor.readResponse(HttpPostProcessor.java:281)
at oracle.apps.icx.punchout.processors.HttpPostProcessor.execute(HttpPostProcessor.java:112)
at oracle.apps.icx.punchout.server.PunchoutAMImpl.postLoginRequestXML(PunchoutAMImpl.java:1071)
at oracle.apps.icx.punchout.server.PunchoutAMImpl.performLogin(PunchoutAMImpl.java:178)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)

STEPS  
-----------
The issue can be reproduced at will with the following steps:
1.Log into the application and navigate to Responsibility: iProcurement
2. Navigate to shop
3. Select the Supplier
4. Error The connection to the supplier website cannot be established
5. Reviewing the error details 

Cause

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