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Field Service: Labor Debrief Default Values From OAF Personalizations Not Actually Defaulting Labor Item Value (Doc ID 2952549.1)

Last updated on JUNE 07, 2023

Applies to:

Oracle Field Service - Version 12.2.10 and later
Information in this document applies to any platform.

Symptoms

In HTML Debrief page, Labour region has been setup to default the value for the Item field through a personalization. However, the labor item is not defaulted.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
(R) Field Service Technician
(N) Debrief page
Labor region> Default the value of the Item field through personalization as per the steps mentioned in Doc ID 1596256.1 and set the profile 'FND:OA:Enable Defaults' to 'Yes' at site level.
Save it
Once come back to Debrief page, click on Labor Item (+) icon and checked, The Labor value is not defaulted.

Changes

Upgrade from 12.1.3 to 12.2.10

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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