Field Service: Labor Debrief Default Values From OAF Personalizations Not Actually Defaulting Labor Item Value
(Doc ID 2952549.1)
Last updated on JUNE 07, 2023
Applies to:
Oracle Field Service - Version 12.2.10 and laterInformation in this document applies to any platform.
Symptoms
In HTML Debrief page, Labour region has been setup to default the value for the Item field through a personalization. However, the labor item is not defaulted.
STEPS
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The issue can be reproduced at will with the following steps:
(R) Field Service Technician
(N) Debrief page
Labor region> Default the value of the Item field through personalization as per the steps mentioned in Doc ID 1596256.1 and set the profile 'FND:OA:Enable Defaults' to 'Yes' at site level.
Save it
Once come back to Debrief page, click on Labor Item (+) icon and checked, The Labor value is not defaulted.
Changes
Upgrade from 12.1.3 to 12.2.10
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |