Pricing Errors with Failure of Web Server bridge During Revision / Extension / Partial Termination
(Doc ID 2953065.1)
Last updated on JUNE 01, 2023
Applies to:
Oracle Lease and Finance Management - Version 12.2.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.3 version, Asset Management
When attempting to perform a revision, Extension or Partial Termination, during pricing,
the following error occurs.
ERROR
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Failure of Web Server bridge:
No backend server available for connection: timed out after 10 seconds or idempotent set to OFF or method not idempotent.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Using lease super user responsibility, author a contract as such:
Term -> 69 Months
OEC/Cost -> 100$
Frequency : Q
Period Payment: 300
2. Book the contract.
3. Create Revision Contract as such:
Revision Date : 29-DEC-2020
Reason : Other
4. Don’t make any changes to rebook contract.
5. Start the activating process.
6. When clicking on Price button, the system times out error after 10 min with the error above.
7. Contracts stays in passed status and debug log shows Pricing is being called more than 30000 times in indefinite loop.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |