In iSupplier Portal, Performance Issue Occurs When Trying to View Invoice Details (Doc ID 2953106.1)

Last updated on JUNE 05, 2023

Applies to:

Symptoms

In Oracle iSupplier Portal, Release 12.2.5 and later, a performance issue occurs when trying to view invoice details.
Due to this issue, users lose productivity due to the invoice pages hanging.


Steps To Reproduce

The issue can be reproduced at will with the following steps:
1. The supplier user logs in to Oracle Applications.
2. Navigate to an iSupplier Portal Full Access responsibility > Finance tab > View Invoices subtab.
3. On the View Invoices page, enter the invoice number as search criteria and click the Go button.
4. In the search results, see the invoice returned and the Payments column shows a link with word "Multiple". Click the Multiple link.
5. On the Payments for Standard Invoice page, see the associated payment records and the Invoices column shows a link with word "Multiple". Click the Multiple link.
The performance issue occurs at this point. The page hangs for 5-10 minutes.

Changes

No recent changes.

Cause

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