In iProcurement Unable To Complete Requisition Change Request Due To Error "The status of the buyer on Purchase Order is currently 'INACTIVE'" and the Change is Automatically Rejected (Doc ID 2953544.1)

Last updated on AUGUST 07, 2024

Applies to:

Symptoms

When attempting to create change requests the following error occurs:

ERROR
  “The status of the buyer on PO is currently 'Inactive', please take necessary action on the change request or re-assign to the active buyer."

In this configuration when the error occurs here are additional observations:
1.  The Buyer is active
2.  The Buyer on the Purchase Order and the Requester of the requisition are in different Business Groups.   The error only occurs when these two users are in different Business Groups.



STEPS
The issue can be reproduced at will with the following steps:
1. From iProcurement responsibility create Requisition and approve it
2. Have the Buyer create a Purchase Order for this Requisition (either via Purchasing > AutoCreate or Purchasing > Buyer Work Center > Document Builder)
3. From iProcurement, view this Requisition and click Change option
4. Follow the steps in the page to Submit change request (if this change request requires approvals complete the approvals for this change request)
5. After step 4 (requisition change approval completes) upon creating the PO Change Request workflow the error is seen and a notification is sent to the Requester who created the change in step 3

  “The status of the buyer on PO is currently 'Inactive', please take necessary action on the change request or re-assign to the active buyer."

In addition the change request has been automatically rejected due to the error.
 

Changes

Cause

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