Supplier User Management Responsibility Creating Contact For A Supplier Error:Failed to create contact user account: null (Doc ID 2954691.1)

Last updated on JUNE 12, 2023

Applies to:

Symptoms

On : 12.2.7 version, Home page Issues

Error in creating contact for a  Specific Supplier  

When attempting to create a supplier user, the following error occurs:
 

ERROR
-----------------------
Failed to create contact user account: null




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
 
1. Log into Supplier User Management responsibility.
2. Search for a particular supplier.
3. From the Update : Organization page, click on the Contact Directory link.
4. From the Update : Contact Directory page, click on the Create button.
5. From the Create Contact page, enter the first name, last name, and email address.
6. Check the 'Create User Account for this Contact' and the 'iSupplier Portal Full Access' checkboxes.
7. Click on the Apply button. The following error message is displayed:

Failed to create contact user account: null

 

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.