Mass Manage Work Order Is Not Updating Work Order Status From Complete To Complete No Charges - ERROR : 1 . CANNOT PERFORM COMPLETE/UNCOMPLETE OPERATION. THE WORK ORDER (XXXX) STATUS MUST BE RELEASED,COMPLETED, OR COMPLETED - NO CHARGES 2 . CANNOT COMPLET (Doc ID 2954843.1)

Last updated on AUGUST 25, 2023

Applies to:

Symptoms

On : 12.2.10 version, Work Execution

Mass Manage Work Order Is Not Updating Work Order Status From Complete To Complete No Charges,

following error occurs in the concurrent program 'EAMWOMM: Work Orders Mass Management - Status Update' log file

ERROR
-----------------------
EAMWOMM: Work Orders Mass Management - Status Update

+---------------------------------------------------------------------------+
*************EAM_WO_MASS_PVT.Mass_Management Mass Complete Exception************
Failed Work Order:xxxx Org Code:yyy
Original status : Complete
Mass update status to : Complete - No Charges
1 . Cannot perform Complete/Uncomplete operation. The work order (xxxx) status must be Released,Completed, or Completed - No Charges 2 . Cannot complete work order (xxxx) as error has occurred while checking work order completion required attributes
*************EAM_WO_MASS_PVT.Mass_Management Complete************

STEPS
-----------------------
The issue can be reproduced with the following steps:
1.Login to Maintenance Super User responsibiltiy
2.Work Orders > All > Search for Work Orders in Complete status > Select Work Orders > Click Mass Manage Work Order.
3.Update Work Order Status to Complete No Charges > Select Work Orders > Click Submit >
4.View concurrent program Work Order Mass Management Completed with Warning > Click Details icon on requests > Click View Log to see above error message

Cause

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