SR Status Changed To 'Waiting Approval' In MFS However The Status Is Not Displayed In The SR Form After File Based Sync (FBS)
(Doc ID 2956600.1)
Last updated on JUNE 27, 2023
Applies to:
Oracle Mobile Field Service - Version 12.2.5 and laterInformation in this document applies to any platform.
Symptoms
SR Status changed to 'STATUS1' in Mobile Field Service. However, this Status does not get displayed in the Service Request form, after performing a file based sync (FBS)
Steps
In Mobile Field Service: Create SR 12345, set SR Status to STATUS1 and Task Status to In Planning >
Perform File Based Sync (FBS)
In the Service Request form: Verify SR and Task have same statuses as in the Mobile Field Service app.
In Mobile Field Service: Update SR 12345 and set both SR and Task Status to Waiting Approval
Perform File Based Sync (FBS)
In the Service Request form: Query SR and verify SR Status is still STATUS1 (should be Waiting Approval). Task is Waiting Approval (same as in the MFS app)
In Mobile Field Service: Create SR 12345, set SR Status to STATUS1 and Task Status to In Planning >
Perform File Based Sync (FBS)
In the Service Request form: Verify SR and Task have same statuses as in the Mobile Field Service app.
In Mobile Field Service: Update SR 12345 and set both SR and Task Status to Waiting Approval
Perform File Based Sync (FBS)
In the Service Request form: Query SR and verify SR Status is still STATUS1 (should be Waiting Approval). Task is Waiting Approval (same as in the MFS app)
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |