Task Assignment Dates Not Getting Updated When Task Status Changed Manually
(Doc ID 2956986.1)
Last updated on JULY 18, 2023
Applies to:
Oracle Teleservice - Version 12.2.9 and laterInformation in this document applies to any platform.
Goal
Task Assignment Dates do not get updated When status changed manually.
- Login to Applications
- Navigate to Create Service Request page and Query Service Request
- Go to Task tab.Update task status from Completed to Working with new scheduled date.
See system not updating the assignment start and end dates.. Is this intended?
Solution
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In this Document
Goal |
Solution |
References |