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Task Assignment Dates Not Getting Updated When Task Status Changed Manually (Doc ID 2956986.1)

Last updated on JULY 18, 2023

Applies to:

Oracle Teleservice - Version 12.2.9 and later
Information in this document applies to any platform.

Goal

Task Assignment Dates do not get updated When status changed manually.

  1. Login to Applications
  2. Navigate to Create Service Request page and Query Service Request
  3. Go to Task tab.Update task status from Completed to Working with new scheduled date. 
    See system not updating the assignment start and end dates.. Is this intended?

Solution

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In this Document
Goal
Solution
References


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