The User Is Unable To Change The Approver And The New Approver Is Not Displayed In The Approvals Graphical Region (Doc ID 2957263.1)

Last updated on JULY 31, 2023

Applies to:

Symptoms

In iProcurement, while submitting a requisition for approval, selecting the Change Managerial Approver radio button from the Manage Approvers button, and searching for a new approver, the new approver is not displayed in the Approvals graphical region. Instead, the default approver is displayed. The user expects the application to change to a new approver when using the Manage Approvers button.

STEPS
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The issue can be reproduced at will with the following steps:
1. Log into E-Business Suite.
2. Open iProcurement responsibility, create a non-catalog request, add it to the shopping cart, and checkout.
3. From the shopping cart page, click on the Edit button.
4. From the Edit and Submit Requisition <requisition number> page, click on the Manage Approvers button.
5. From the Approvers pop-up, select the Change Managerial Approver radio button, search for a new approver, and click on the Submit button. The new approver is not displayed in the Approvals graphical region. Instead, the default approver is displayed.

Changes

 Applied patch 34992843:R12.ICX.D

Cause

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