My Oracle Support Banner

OBN: Unable To Receive Inbound Invoices Due to Error "The router couldn't find appropriate routing rule for processing the message" (Doc ID 2957782.1)

Last updated on JUNE 30, 2023

Applies to:

Oracle Business Network - Version 12.1.2 and later
Information in this document applies to any platform.


When receiving invoices through Oracle Business Network (OBN) the following error occurs.

Error Message: The router couldn't find appropriate routing rule for processing the message
Cause: Oracle Supplier Network found a routing exception. Either you or your trading partner has not defined support for this transaction type or has not assigned a delivery method to this transaction type.
Remedy: Trading Partner(s) need to either add support to send or receive this transaction type by going to the Transaction Management page under the Messaging tab, or assign a delivery method for the transaction type by clicking the modify button for the transaction on the same page.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.