R12: AP: Not Able To Cancel an Invoice Due to Quality Hold Applied in the Invoice Workbench Form
(Doc ID 2959133.1)
Last updated on AUGUST 29, 2023
Applies to:Oracle Payables - Version 12.1.3 and later
Information in this document applies to any platform.
When attempting to cancel the invoice in the Invoice Workbench form the QUALITY hold is placed because quantity accepted has negative value and cancelling cannot be performed successfully.
The issue can be reproduced at will with the following steps:
1. Payables Responsibility --> Invoice Workbench --> Find invoice with issue
2. Click on Actions --> Cancel the invoice
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