'Java.lang.ArrayIndexOutOfBoundsException: 5' Error when Trying to Cancel Service Requests from iSupport Employee User responsibility
(Doc ID 2964293.1)
Last updated on AUGUST 02, 2023
Applies to:
Oracle iSupport - Version 12.2.12 and laterInformation in this document applies to any platform.
Symptoms
When attempting to cancel service requests from iSupport Employee User responsibility, the following error occurs:
ERROR
-----------------------
java.lang.ArrayIndexOutOfBoundsException: 5
The issue can be reproduced at will with the following steps:
1. Log in with iSupport Employee User responsibility.
2. Go to Home page and select any service request from the list.
3. Click "Cancel" button.
The error is displayed.
Changes
Cause
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In this Document
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Cause |
Solution |
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