'Java.lang.ArrayIndexOutOfBoundsException: 5' Error when Trying to Cancel Service Requests from iSupport Employee User responsibility (Doc ID 2964293.1)

Last updated on AUGUST 02, 2023

Applies to:

Symptoms

When attempting to cancel service requests from iSupport Employee User responsibility, the following error occurs:

ERROR
-----------------------
java.lang.ArrayIndexOutOfBoundsException: 5



The issue can be reproduced at will with the following steps:
1. Log in with iSupport Employee User responsibility.
2. Go to Home page and select any service request from the list.
3. Click "Cancel" button.
The error is displayed.

Changes

Cause

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