Credit Checking Package API Error After Creating Sales Order and Going Through Approval (Doc ID 2968927.1)

Last updated on AUGUST 22, 2023

Applies to:

Symptoms

 When user creates a sales order and goes through the approval scenario and returning the approved retention lines, another line is created at the header level (which is expected) but there is also an API error 'Credit checking package API Error'. Issue does not happen consistently. This used to work correctly and no recent changes.

When an order is processed and booked, and the order is placed on hold, receive error Credit checking package API error.


The issue can be reproduced at will with the following steps:

1 – Enter new Sales orders
2 – Book Order

When you book Order, you will see the credit check hold message

3 – Release the credit check hold
4 – See the holds in sales order

The first holds are ok and were released, but the release joint automatically creates a credit hold at header level with the error And the order continues on hold

Cause

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