Attaching Work Request To Completed Work Orders Using Update Work Order Page Doesnot Change Work Request Status To Complete (Doc ID 2969126.1)

Last updated on DECEMBER 15, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Attach Work Request in status 'Awaiting Work Order' to Work Order in Complete status,work request status changes to 'On Work Order'
Use 'Assign to Work order' button on Work order page or Work Request page to attach Work Request in status 'Awaiting Work Order' to Work Order in Complete
status,work request status changes to 'Complete'


EXPECTED BEHAVIOR
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The work request status must change to 'Complete' when attach Work Request in status 'Awaiting Work Order' to Work Order in Complete status.


STEPS
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The issue can be reproduced at will with the following steps:
1.Login to Maintenance Super User responsibility
2.Work Orders > All > Query Work Order in Complete status > click on Update
Work Order > Attach Work Request in Status ‘Awaiting Work Order’ > Save >
Apply > Work Request Status changes to ‘On Work Order’

Cause

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