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Unable To Rewind Errored Workflow Transaction (Doc ID 2969272.1)

Last updated on MARCH 15, 2024

Applies to:

Oracle Self-Service Human Resources - Version 12.2 HRMS RUP16 and later
Information in this document applies to any platform.

Symptoms

When trying to rewind past approvals, following error appears

ERROR

3123: Duplicate attribute 'SUBMIT_COMMENTS' could not be created for item 'HRSSA/614337'."
and error stack "Wf_Engine.AddItemAttr(HRSSA, 614337, HR_NEW_TRANSACTION) Wf_Engine.AddItemAttr(HRSSA, 614337, SUBMIT_COMMENTS) Wf_Engine_Util.Function_Call(HR_APPROVAL_SS.SUBMIT_FOR_APPROVAL, HRSSA, 614337, 408682, RUN)


STEPS

The issue can be reproduced at will with the following steps:

1. Navigate to Status Monitor form via Workflow Admin Responsibility.

2. Query for identified errored absence transaction.

3. Go to activity history

4. Click on Rewind

5. Select start activity with parent activity of "Notification Process for Approvers and Notifiers"

6. Click on apply

7. Check workflow status in activity history again.

8. Observe that the Submit for approval activity is in error with error message


Cause

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In this Document
Symptoms
Cause
Solution
References


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