ORA-01422 While Navigating Through Sales Order Form
(Doc ID 2969498.1)
Last updated on AUGUST 25, 2023
Applies to:
Oracle Order Management - Version 12.2.9 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.9 version, Transaction Entry
While trying to navigate to different tabs in Sales Order form, Below Error populates and form freezes
ERROR
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STEPS
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The issue can be reproduced at will with the following steps:
1. Log into the Oracle Applications.
2. Go to Order Management Super User Responsibility.
3. Navigate to MENUPATH > Orders, Returns
4. Open the Sales Order Form.
5. Enter Order Header details
6. Go to Line Items Tab and Enter Line details
7. Wait for 5 minutes
8. Now Go back to Order Header Tab
9. Above error appears on the screen
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, Users are facing difficulty in using Sales Order form . This is impacting customer care time on call diminishing Business revenue.
Changes
Issue started happening after Installation of ECC - V9 patches
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |