IEX: Strategy Management Program Overriding Manual Assigned Strategies
(Doc ID 2969875.1)
Last updated on MAY 20, 2024
Applies to:
Oracle Advanced Collections - Version 12.1.3 to 12.2.12 [Release 12.1 to 12.2]Information in this document applies to any platform.
Symptoms
When running IEX: Strategy Management, strategies that were manually assigned to customers, are automatically being overwritten by new strategies. The expectation is that manually assigned strategies will remain and not be overwritten by a new strategy.
Steps to Reproduce:
Responsibility: Collections Agent
Navigation: Collections
- Manually assign a strategy to a customer.
- Run the IEX: Scoring Engine Harness so that the score changes for the customer
- Run IEX: Strategy Management to assign strategies. The manually assigned strategies is replaced by a new strategy from the program.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |