Promise to Pay Doesn't Reopen if a Receipt is Unapplied or Reversed (Doc ID 2970145.1)

Last updated on MAY 20, 2024

Applies to:

Symptoms

A promise to pay (PTP) on an invoice is set to 'Fulfilled' if the invoice is paid by a receipt.  If that receipt is subsequently reversed or unapplied, the promise to pay is not automatically reopened and set to 'Collectible'.

Steps to Reproduce:

Responsibility: Collections Agent
Navigation: Collections

1. Select an invoice and enter a promise to pay (PTP) amount and date.
2. Run the IEX: Promise Reconciliation program after the promise to pay date has expired.  This will set the PTP to a status of 'Collectible'.
3. Create and apply a receipt to the invoice to close it. 
4. Run the IEX: Promise Reconciliation program after the promise to pay date has expired. This will set the PTP to a status of 'Fulfilled' as the PTP has been fulfilled (paid).
5. In Receivables, reverse or unapply the receipt. 
6. Now that the invoice is reopened, the PTP should also be reopened.
7. Check the status of the PTP, it still shows as 'Fulfilled', even thought the invoice is open.

Cause

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