Promise to Pay Doesn't Reopen if a Receipt is Unapplied or Reversed
(Doc ID 2970145.1)
Last updated on MAY 20, 2024
Applies to:
Oracle Advanced Collections - Version 12.1.3 to 12.2.12 [Release 12.1 to 12.2]Information in this document applies to any platform.
Symptoms
A promise to pay (PTP) on an invoice is set to 'Fulfilled' if the invoice is paid by a receipt. If that receipt is subsequently reversed or unapplied, the promise to pay is not automatically reopened and set to 'Collectible'.
Steps to Reproduce:
Responsibility: Collections Agent
Navigation: Collections
- Select an invoice and enter a promise to pay (PTP) amount and date.
- Run the IEX: Promise Reconciliation program after the promise to pay date has expired. This will set the PTP to a status of 'Collectible'.
- Create and apply a receipt to the invoice to close it.
- Run the IEX: Promise Reconciliation program after the promise to pay date has expired. This will set the PTP to a status of 'Fulfilled' as the PTP has been fulfilled (paid).
- In Receivables, reverse or unapply the receipt.
- Now that the invoice is reopened, the PTP should also be reopened.
- Check the status of the PTP, it still shows as 'Fulfilled', even thought the invoice is open.
Cause
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In this Document
Symptoms |
Cause |
Solution |