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Mobile FIeld Service Customer Export File Displays Terminated Item Instances (Doc ID 2970219.1)

Last updated on SEPTEMBER 22, 2023

Applies to:

Oracle Mobile Field Service - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

When exporting the Customer data from Mobile Field Service(MFS) the export file displays terminated Item Instances.

The issue can be reproduced at will with the following steps:

1.On the MFS Device go to:
   Dashboard > Customers > Click Export button

2. When reviewing the export file the item instances will display instances with "Retired" and "EXPIRED" status.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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