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Application Error While Creating User From Channel Manager Dashboard (Doc ID 2970324.1)

Last updated on MAY 28, 2024

Applies to:

Oracle Partner Management - Version 12.2 and later
Oracle iStore - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

Application error appears while trying to register a user

ERROR
-----------------------
The system generated an error when trying to create a user for the contact.Please contact the System Administrator for assistance in resolving this issue.

STEPS
-----------------------
1. Vendor Administrator -> Channel Manager Dashboard
2. Click on Partners
3. Select Partner
4. Click on Create Contact
5. Enter details and apply.
6. Create user account for the partner contact.
7. Enter the details and apply.
8. Mentioned error appears

OTHER SYMPTOMS
-----------------------
Unable to create Contact in iStore after CPU patch application.

STEPS
-----------------------
1. Navigate to istore responsibility
2. Profile > Administration > Create Contact
3. Page errors with mentioned message

Changes

 Issue arises in instance where the CPU 2023 patch applied.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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