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Accessing The Orders Drilldown Kills EccManaged Server (Doc ID 2970703.1)

Last updated on AUGUST 28, 2023

Applies to:

Oracle Enterprise Command Center Framework - Version 12.2.12 and later
Information in this document applies to any platform.

Symptoms

When accessing the Orders tab from ECC Purchasing responsibility, if user drills down into Orders tab, the order graph never populates. The screen spins for a while and then presents:

400 Bad Request exception

At this point the whole ECC server is unusable and has to be restarted to restore any ECC functionality.


ERROR - complete error message
--------------------------------------

Answer: 400 Bad Request: {"title":"No live SolrServers available to handle this request:[http://cec-lvl-eccp01.corp.edinburgh.gov.uk:7776/core_ecc/po-pcc-orders]","errorKey":"org.apache.solr.client.solrj.SolrServerException","stackTraceStr":"org.apache.solr.client.solrj.SolrServerException: No live SolrServers available to handle this request:[http://cec-lvl-eccp01.corp.edinburgh.gov.uk:7776/core_ecc/po-pcc-orders]ntat org.apache.solr.client.solrj.impl.LBSolrClient.request(LBSolrClient.java:346)\n\tat org.apache.solr.client.solrj.impl.BaseCloudSolrClient.sendRequest(BaseCloudSolrClient.java:1171)\n\tat org.apache.solr.client.solrj.impl.BaseCloudSolrClient.requestWithRetryOnStaleState(BaseCloudSolrClient.java:934)\n\tat org.apache.solr.client.solrj.impl.BaseCloudSolrClient.request(BaseCloudSolrClient.java:866)\n\tat org.apache.solr.client.solrj.SolrRequest.process(SolrRequest.java:214)\n\tat org.apache.solr.client.solrj.SolrClient.query(SolrClient.java:1035)\n\tat oracle.ecc.index.retrieve.so


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. (N) Responsibility Purchasing ECC -> Orders tab
2. Select a buyer from the right hand pane
3. Select "Time in Pool from right hand pane.
4. Left pane starts to refresh but never returns.




Cause

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In this Document
Symptoms
Cause
Solution
References


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