Accessing The Orders Drilldown Kills EccManaged Server
(Doc ID 2970703.1)
Last updated on AUGUST 28, 2023
Applies to:
Oracle Enterprise Command Center Framework - Version 12.2.12 and laterInformation in this document applies to any platform.
Symptoms
When accessing the Orders tab from ECC Purchasing responsibility, if user drills down into Orders tab, the order graph never populates. The screen spins for a while and then presents:
At this point the whole ECC server is unusable and has to be restarted to restore any ECC functionality.
ERROR - complete error message
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STEPS
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The issue can be reproduced at will with the following steps:
1. (N) Responsibility Purchasing ECC -> Orders tab
2. Select a buyer from the right hand pane
3. Select "Time in Pool from right hand pane.
4. Left pane starts to refresh but never returns.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |