Incorrect LOCATOR_ID Populated For Subinventory When Performing Mobile Receipt of Return Material Authorization With Multiple LPNs
(Doc ID 2972300.1)
Last updated on SEPTEMBER 05, 2023
Applies to:
Oracle Warehouse Management - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
After performing a receipt for a Return Material Authorization (RMA) via mobile, the item shows the correct returns Subinventory, but has the wrong LOCATOR_ID.
Expect that correct LOCATOR_ID to be associated with the on-hand after the transaction.
Steps
- Created four returnable items (ITEM001, ITEM002, ITEM003, ITEM004)
Navigation : Inventory > Items> Master Items > Create Items and assign to the Organization. - Misc receipt 25 quantity of each item
Navigation : Inventory > Transactions > Misc Transactions - Book a sales order for the four items each with quantity 10.
Navigation : Order Management > Sales Orders - Ship the sales order
- Book an RMA for the sales order created in step 4.
- On the mobile application, perform an RMA receipt of ITEM001 and ITEM002 with quantity 1 for each line against a License Plate Number (LPN) 'LPN1' into a specific subinventory and locator.
- Find the RCV_TRANSACTIONS_INTERFACE (RTI) record is created successfully for the receipt.
- On the mobile application, perform an RMA receipt of ITEM003 with quantity 1 against a different LPN 'LPN2' into a different subinventory and locator and a receipt of ITEM004 for quantity 1 against the original 'LPN1'.
- The original subinventory and locator default for ITEM004 from the LPN 'LPN1'.
- However after selecting the Done button, find that the RTI record is populated with the wrong LOCATOR_ID for the ITEM004. It takes up the locator_id of ITEM003 from the second LPN 'LPN2'.
Cause
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In this Document
Symptoms |
Steps |
Cause |
Solution |
References |