Incorrect LOCATOR_ID Populated For Subinventory When Performing Mobile Receipt of Return Material Authorization With Multiple LPNs (Doc ID 2972300.1)

Last updated on SEPTEMBER 05, 2023

Applies to:

Symptoms

After performing a receipt for a Return Material Authorization (RMA) via mobile, the item shows the correct returns Subinventory, but has the wrong LOCATOR_ID.

Expect that correct LOCATOR_ID to be associated with the on-hand after the transaction.

Steps

1. Created four returnable items (ITEM001, ITEM002, ITEM003, ITEM004)
   Navigation : Inventory > Items> Master Items > Create Items and assign to the Organization.
2. Misc receipt 25 quantity of each item
   Navigation : Inventory > Transactions > Misc Transactions
3. Book a sales order for the four items each with quantity 10.
   Navigation : Order Management > Sales Orders
4. Ship the sales order
5. Book an RMA for the sales order created in step 4.
6. On the mobile application, perform an RMA receipt of ITEM001 and ITEM002 with quantity 1 for each line against a License Plate Number (LPN) 'LPN1' into a specific subinventory and locator.
7. Find the RCV_TRANSACTIONS_INTERFACE (RTI) record is created successfully for the receipt.
8. On the mobile application, perform an RMA receipt of ITEM003 with quantity 1 against a different LPN 'LPN2' into a different subinventory and locator and a receipt of ITEM004 for quantity 1 against the original 'LPN1'.
9. The original subinventory and locator default for ITEM004 from the LPN 'LPN1'.
10. However after selecting the Done button, find that the RTI record is populated with the wrong LOCATOR_ID for the ITEM004. It takes up the locator_id of ITEM003 from the second LPN 'LPN2'.

Cause

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