Item Not Showing On Service Request Creation Form
(Doc ID 2972436.1)
Last updated on OCTOBER 12, 2023
Applies to:
Oracle Teleservice - Version 12.2.10 and laterInformation in this document applies to any platform.
Symptoms
When attempting to create a Service Request(SR) in the SR form, some items do not show up in the List of values (LOV).
The issue can be reproduced at will with the following steps:
1.Login to Applications with Service Responsibility
2.Navigate to Service Requests > Find/Create Service Requests
3.Unable to Find Item in the Item List of values in the Service Request Header
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |