GUI Client: Mobile Devices Often Lose Network With Connection Failed Error When Handheld Device Moves Within The Warehouse
(Doc ID 2974234.1)
Last updated on OCTOBER 10, 2023
Applies to:
Oracle Mobile Application Server - Version 12.2.8 to 12.2.12 [Release 12.2]Information in this document applies to any platform.
Symptoms
Mobile device will pop up a network failure error immediately when there is network hiccup and then exits the application. Users have to re-login MSCA (Mobile Supply Chain Applications) again.
This is not a real network disconnection issue but the mobile device automatically switches connection among the same WIFI.
Users observed that their hand held device would lose the network connection for a short time like 1 second, when WIFI automatically switches from one access point to another.
ERROR
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connect failed
STEPS
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1. Login to MSCA device
2. Perform any mobile transaction
3. The connection lost is seen when the network switches the WIFI from one access point to another.
Changes
NA
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |