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Issue With Non-Shippable Sales Order Lines Using Workflow Process- Line Flow - Generic With Wait To Fulfill (Doc ID 2977684.1)

Last updated on OCTOBER 09, 2023

Applies to:

Oracle Order Management - Version 12.2 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

Non-Shippable Sales Order Lines that are using the "Line Flow - Generic with Wait to Fulfill" workflow process are not progressing to Awaiting Fulfillment automatically after booking the order.

EXPECTED BEHAVIOR

Line status should move to Awaiting Fulfillment status.

STEPS

The issue can be reproduced at will with the following steps:
1. Create a Sales Order Line with Workflow Process "Line Flow - Generic with Wait to Fulfill"
2. Enter Non-Shippable Item and Save
3. Observe that Line status is stuck in Booked status

Cause

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In this Document
Symptoms
Cause
Solution
References


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