11i Only: How to Help Prevent a Large Percentage of PO's Failing with PO Document Approval Manager Not Active or TimeOut (When the PO Document Approval Manager is Active)
(Doc ID 297862.1)
Last updated on AUGUST 11, 2022
Applies to:
Oracle Purchasing - Version 11.5.9 to 11.5.10.4 [Release 11.5]Linux x86
z*OBSOLETE: Microsoft Windows 2000
HP-UX PA-RISC (64-bit)
IBM AIX on POWER Systems (64-bit)
HP-UX PA-RISC (32-bit)
z*OBSOLETE: IBM AIX 4.3 Based Systems (64-bit)
Oracle Solaris on SPARC (64-bit)
Obsolete Linux Intel (64-bit)
IBM AIX on POWER Systems (32-bit)
Oracle Solaris on SPARC (32-bit)
HP Tru64 UNIX
MS Windows 2000Linux Intel (64-bit)HP 9000 Series HP-UXIBM RS 6000 AIX 5LSolaris Operating System (SPARC) (64-bit)AIX-Based SystemsAIX-Based Systems (64-bit)Intel Based Server LINUXHP 9000 Series HP-UX (64-bit)Compaq Tru64 UNIX
POAPPRV - PO Approval Workflow
REQAPPRV - Requisition Approval Workflow
Symptoms
On versions 11.5.9 through 11.5.10.2 (this is not Relevant for R12 and higher)
A high percentage of PO's are failing with the Document Approval Manager showing that one of the following two errors occurred. This is occuring while the PO Document Approval Manager is actually Active and running normally.
SYSADMIN_ERROR_MSG = The Document Approval Manager is not Active. Please contact your System Administrator to activate Approval manager.
SYSADMIN_ERROR_MSG = TM-TIMEOUT
These errors can be found by running the Diagnostic called PO Document Approval Check Setup via the Support Pack (<Note:167000.1> "eBusiness Suite Support - Oracle Diagnostics Support Pack Installation Guide")
Changes
No Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |