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Enterprise Command Center (ECC) V10 Full Load Is Not Getting Completed For Fixed Assets After Upgrading From V9 To V10 (Doc ID 2980344.1)

Last updated on DECEMBER 15, 2023

Applies to:

Oracle Assets - Version 12.2.10 and later
Information in this document applies to any platform.

Symptoms

When attempting to run full load Enterprise Command Center (ECC) V10, the following error is displayed in the log file:


2023-08-16 10:31:35: WARN: oracle.support.proactive.commonutils.SigUtils.regexOnCommand: Error when running OS command cat /etc/os-release | grep ORACLE_BUGZILLA_PRODUCT= (exit code 1)
2023-08-16 10:31:35: WARN: oracle.support.proactive.commonutils.SigUtils.regexOnCommand: Error message:

2023-08-16 10:31:35: WARN: oracle.support.proactive.commonutils.SigUtils.regexOnCommand: Output and error are empty for command cat /etc/os-release | grep ORACLE_BUGZILLA_PRODUCT=. Cannot apply regex pattern.
2023-08-16 10:31:35: INFO: oracle.support.proactive.hybridanalyzer.HAF.setGlobalsHash: Added global name: g_os_platform - type: STRING - value: null
2023-08-16 10:31:35: INFO: oracle.support.proactive.hybridanalyzer.jaxb.InputVar.setValueFromSource: Setting value for g_t3_ecc_host
2023-08-16 10:31:35: INFO: oracle.support.proactive.commonutils.Expr.replaceEnvGlobals: Replacing environment variables from the environment hashmap.
2023-08-16 10:31:35: INFO: oracle.support.proactive.commonutils.Expr.replaceEnvGlobals: Replacing environment variables from the environment hashmap.
2023-08-16 10:31:36: INFO: oracle.support.proactive.commonutils.SigUtils.regexOnCommand: OS command completed successfully

2023-08-16 10:31:40: INFO: oracle.support.proactive.hybridanalyzer.HAF.setGlobalsHash: Added global name: g_ecc_log_level - type: STRING - value: ERROR

2023-08-16 10:31:35: WARN: oracle.support.proactive.commonutils.SigUtils.regexOnCommand: Error when running OS command cat /etc/os-release | grep ORACLE_BUGZILLA_PRODUCT= (exit code 1)
2023-08-16 10:31:35: WARN: oracle.support.proactive.commonutils.SigUtils.regexOnCommand: Error message:

2023-08-16 10:31:35: WARN: oracle.support.proactive.commonutils.SigUtils.regexOnCommand: Output and error are empty for command cat /etc/os-release | grep ORACLE_BUGZILLA_PRODUCT=. Cannot apply regex pattern.
2023-08-16 10:31:35: INFO: oracle.support.proactive.hybridanalyzer.HAF.setGlobalsHash: Added global name: g_os_platform - type: STRING - value: null


The issue can be reproduced at will with the following steps:


1. Using FA responsibility > View > Requests.
2. Run Enterprise Command Center Full Data Load.
3. Check the log file.

Changes

 Upgrade from version 9 to version 10.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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