My Oracle Support Banner

After Enabling 'FND: Session Timeout Recovery Enabled' Throws Unexpected Error 'You have encountered an unexpected error' In Shopping Cart Window (Doc ID 2980573.1)

Last updated on OCTOBER 19, 2023

Applies to:

Oracle iProcurement - Version 12.2.10 and later
Information in this document applies to any platform.

Symptoms

After setting profile "FND: Session Timeout Recovery Enabled" to Yes, unexpected error shown at bottom of the Shopping Cart" pop-up window in iProcurement.
The user is able to click "Edit" and continue shopping, so not actual exception, but shown.

ERROR
-------------
You have encountered an unexpected error. Please contact your System Administrator for assistance.

 STEPS
-----------

1. Set following profiles in System Administrator: Profile -> System
   - "FND: Session Timeout Recovery Enabled" to Yes to Application level
   -  "FND: Passivation Level" to Request  at Site level
2. In iProcurement responsibility:  Go to iProcurement Home page -> add item to cart
3. Click View cart and checkout
4. Shopping cart window opens with error
5. At the bottom of window, Unexpected error shown

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.